ServiceTitan
Director, Marketing Strategy & Operations
Glendale, CA · Director
Sponsorship not specifiedDetected 1 day ago
Data AnalysisForecastingRecruitingOnboardingResearchLeadershipCommunicationCollaboration
About the role
- The Senior Manager - Revenue Strategy & Operations (Rotational) is an integral role on the Revenue Strategy & Operations team, contributing to ServiceTitan's growth across multiple business segments.
- It's about the experiences we have, people we meet, and the perspectives we share.
Responsibilities
- Ideate and lead deep dives / analysis in collaboration with cross-functional partners into the highest-priority strategic topics for your current rotation - these will shift over time, spanning things like top account strategy, marketing ROI modeling, pricing models, onboarding simplification, forecasting rigor, or GTM segmentation
- Own high-impact initiatives and drive them from opportunity identification / strategic incubation through ongoing execution and iteration, working daily alongside senior stakeholders (GMs, C-level functional leaders) in whichever area you're supporting
- Drive day-to-day operations, metrics, program management, and strategic pivots for your initiatives, adapting your approach to the stakeholders, and pace of each rotation
- Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes
- Present insights, status updates, and recommendations to senior leaders and cross-functional stakeholders to drive decision-making
- Build durable frameworks, documentation, and institutional knowledge that outlast your time in any single rotation and contribute to the broader Rev S&O function, not just your segment
- Demonstrated ability to ramp quickly in new domains and develop a point of view- a fast learner in unfamiliar business contexts, not just an expert in one
- Ability to distill complex issues into concrete action plans; manage execution; and drive results
- Track record of building relationships quickly - you'll need to establish trust with new stakeholders each time you rotate
- We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.
Requirements
- So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Nice to have
- 5+ years of work experience in a combination of high-growth tech companies and/or management consulting
- Functional experience in operations / business operations, strategy, go-to-market and/or growth within the SaaS space is preferred
- Experience conducting quantitative and qualitative analyses (e.g., customer research, data analysis, customer segmentation strategies, competitive assessments, etc.)
- Ability to distill complex issues into concrete action plans
- Energized by ambiguity and dynamic working environments - genuinely excited by variety and by tackling different problems rather than specializing narrowly
- Knows how to balance getting the details right while still moving fast
- Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
Skills
- AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
Compensation
- $179,900 USD - $269,900
- $168,200 USD - $252,200
- Support development of priorities, resource planning, and goal setting for your current area (annual / multi-year planning)
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Company info
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- At ServiceTitan, we celebrate individuality and uniqueness.
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This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.