Zevra Therapeutics

Senior Director, Patient Services

Boston, MA · Director

Sponsorship not specifiedDetected 8 days ago

Data AnalysisVendor ManagementHRPatient CareLeadershipCollaborationMicrosoft Office

About the role

The Senior Director, Patient Services is the head of Zevra's patient services organization and is responsible for the strategic direction and oversight of Zevra's Patient Services model, Amplify Assist.

Develop and implement strategic initiatives to enhance patient services, aligning with the company's mission and values.
This individual will lead a team of field case managers who provide support to HCPs and their offices to facilitate access.
The Senior Director, Patient Services will oversee patient support teams, partners, and vendors, including Field Case Managers (FCM).

A minimum of 10 years of progressive experience in Patient Services/Access, with at least 5 years in a leadership role within the biotech or pharmaceutical industry is required.

About Zevra Therapeutics, Inc.
With a keen understanding that drug development often requires creative solutions, we have the insight and expertise to forge new pathways to success that others have missed.
By following the data without bias, our transparent narratives and common-sense perspective have successfully overcome complex development challenges to make much-needed therapies available to patients.
Nimble and dauntless, we push boundaries beyond what is thought to be possible and advance new therapies that have the potential to bring meaningful improvement to patients' lives.
About the role The Senior Director, Patient Services is the head of Zevra's patient services organization and is responsible for the strategic direction and oversight of Zevra's Patient Services model, Amplify Assist.
The role is responsible for maintaining an updated patient data management system, and determine workflow for FCMs.
Oversee all Patient Services vendors, including HUB services, copay programs, financial assistance programs, outsourced field services, etc.
Ensure patient data is ingested, maintained, managed, and used in an ethical and compliant way in collaboration with legal regulations.

Proficient in MS Office Suite.
Notice to External Recruiters Zevra does not accept unsolicited resumes from agencies or search firms.
Recruiters are requested not to contact employees or hiring managers.

Create, develop, and implement all service offerings and tactics related to Patient Services, Reimbursement, and Access to support unique product and patient needs.

They will work cross-functionally with the broader Zevra team to develop, implement, and maintain superior patient service offerings and programs that empower patients and customers to manage their treatment experience.

This listing is sourced directly from Zevra Therapeutics's careers page and normalized into a canonical job model.