Zeiss Group
WIP Management Specialist, Customer Service
Hebron, KY · Mid · Full-time
Sponsorship not specifiedDetected 2 days ago
ExcelSAPCustomer SupportResearchLeadershipCommunicationMicrosoft Office
About the role
- As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.
- ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.
Responsibilities
- Maintains reporting for multi-breakage and distributes to CS leadership
- Maintains accounts by reviewing orders for stalled/delays, coordinates meetings (as needed), and reports escalations
- Supports lab management (as needed) with reporting, identifying gaps in operations and processes, and attends WOW weekly meetings
- Documents and reports pertinent feedback to management in timely manner.
Requirements
- How many companies can say they've been in business for over 177 years?
- Representative is required to have excelled at the customer service agent level, while showing the ability to take on more senior level tasks.
- Experience with ZEISS management systems (i.e., DVI, SAP, Eyefinity, Portal or equivalent)
Benefits
- Vacation and sick pay
Visa & Work Authorization
- status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical
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This listing is sourced directly from Zeiss Group's careers page and normalized into a canonical job model.