Simmons Bank
Workforce Planning Manager
Little Rock, AR
Sponsorship not specifiedDetected 12 days ago
Data VisualizationProject ManagementStakeholder ManagementForecastingExcelProcess ImprovementLeadershipCommunicationProblem SolvingCritical Thinking
About the role
- Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing adjustments and efficiencies.
- Establish scheduling standards and governance across the retail network.
- Provide insights into capacity gaps and optimization opportunities.
Responsibilities
- Develop and maintain the retail staffing model aligned with transaction volume, sales activity, and customer demand patterns.
- Partner with Retail leadership to align staffing strategies with sales and service expectations.
- Monitor adherence, scheduling effectiveness, and productivity metrics to drive continuous improvement.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
- Strong analytical mindset with experience translating data into staffing decisions.
- Deep understanding of workforce management principles in a retail, contact center, or service environment.
- Proven ability to influence leaders without direct authority.
- High attention to detail with strong organizational skills.
- Ability to balance operational efficiency with employee experience.
- Technical/Computer Skills
- Workforce Management Platforms (Verint preferred).
- Advanced Excel (pivot tables, forecasting models, scenario analysis).
- Data visualization/reporting tools (Power BI strongly preferred).
- Scheduling methodologies and forecasting techniques.
- Education and/or Experience
- Bachelor's degree in business, finance, analytics, HR, or related field (or equivalent experience)
Benefits
- The Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes.
Equal opportunity
- Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
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This listing is sourced directly from Simmons Bank's careers page and normalized into a canonical job model.