Customers Bank
Loan Operations Specialist
Malvern, PA, USA
Sponsorship not specifiedDetected 70 days ago
ReactSalesforceCustomer SupportCommunicationAdaptabilityMicrosoft Office
About the role
- Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
- By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
- We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
Responsibilities
- Collaborate with internal team members to validate loan information and provide support for all channels of the loan portfolio.
- Work closely with all areas of Loan Operations to maintain consistent knowledge of processes and procedures across the organization.
- Support other Loan Operations functions as needed to meet business demands, particularly during peak periods.
- Develop and assist in implementing plans to identify, source, and execute industry best practices for loan processing and servicing.
- Ability to interpret financial reports, legal loan documents, and complex loan structures.
- At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun.
- We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.
Requirements
- 3-5 years of previous experience within Loan Operations and/or Bank Operations required.
- Hands-on experience with onboarding, servicing, Participation/Syndication loans required.
Skills
- Advanced experience with core banking systems (IBS preferred).
- Proficiency in Finastra LaserPro, Salesforce, and nCino platforms.
- Proficient with Microsoft Office Suite.
- Ability to embrace and leverage AI technology for operational improvements.
- Availability:
- Standard shift ending at 6:00PM EST
- Flexibility to work extended hours during peak periods (e.g., month-end, quarter-end, year-end).
- Hybrid work schedule requiring presence in Malvern on key days.
- Diversity Statement:
- Step into your future with us!
- Let's take on tomorrow.
Benefits
- Our vision, mission, and values guide us along our path to achieve excellence.
- We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
Company info
- We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust.
- Respond to inquiries from internal and external customers with a thorough understanding of loan structures, documentation, and system operations.
- They define who we are as an organization and as individuals.
- Everyone is encouraged to have personal development plans.
- Who is Customers Bank?
- Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets.
- At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.
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This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.