Union College

Union College

Library Services Desk Manager

Union College, Schenectady, NY · Full-time

Work authorization requiredDetected 26 days ago
Computer VisionCustomer SupportResearchCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational Skills

About the role

  • Library Service Desk Manager Pay Status and Classification: Non-Exempt, Regular Full-time; This position is not eligible for relocation assistance or visa sponsorship.
  • Ensures consistent coverage of the Library Service Desk and effectively trains employees to be proficient in tasks spanning circulation and course reserves functions.

Responsibilities

  • Staffs the Library Service Desk, answers patron questions and refers for additional research support as needed, explains Library policies, and handles problems and complaints as needed.
  • Manages the circulation, course reserves, and loanable technology aspects of the Access Services Department.
  • This includes developing, reviewing, and revising policies, processes, and practices related to these core Access Services functions.
  • Supports a culture of assessment by regularly pulling and reporting circulation data and communicating trends, issues, and ideas, especially to solve problems or improve efficiency.
  • Coordinates systems that support equitable access to course-related materials and loanable technology.
  • Regularly communicates with, updates, and collaborates with members of the Research & Engagement Division.
  • Assists with maintaining physical library services by communicating with housekeeping staff about any issues, conducting regular building checks to identify broken furniture and building problems, and placing work orders with Facilities staff.
  • Support events and building related projects as needed.

Requirements

  • Must be safety conscious and able to work with a diverse group of individuals
  • E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
  • Bachelor Degree required and 1-3 years of supervisory or managerial experience, preferably with 1-3 years of library experience or a combination of relevant education, training, certifications, or work experience
  • Strong problem-solving, customer service, and organizational skills, including effective decision-making, managing multiple projects, and exercising sound judgment
  • Self-motivated with the ability to work independently and as a part of a team
  • Demonstrate excellent interpersonal skills, including effective written communication skills
  • Must be flexible and available to cover Library Service Desk shifts, and adapt to fluctuations in the academic calendar or work schedule
  • Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals
  • Compensation:
  • The rate for this position is $26.00-$28.00 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
  • We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications.

Nice to have

  • Winter Recess Break in Addition to Paid Holidays (in accordance with policy)
  • We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications.
  • We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications.

Skills

  • For full consideration, please submit a current résumé or CV, and a cover letter which addresses the qualifications of this position.

Compensation

  • The rate for this position is $26.00-$28.00 per hour.
  • The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
  • Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.
  • Salary Continuation Program in the event of Disability

Benefits

  • Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
  • Pre and Post Tax participation in a 403(b) Retirement Plan
  • Salary Continuation Program in the event of Disability
  • Tuition Exchange
  • Communicates with ITS Help Desk staff, faculty, and staff outside of the Library in order to provide access to Library resources and support a high-quality educational experience for students.
  • Healthcare: Medical (PPO & HDHP), Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
  • Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.
  • In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.

Visa & Work Authorization

  • Pay Status and Classification: Non-Exempt, Regular Full-time; This position is not eligible for relocation assistance or visa sponsorship.
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This listing is sourced directly from Union College's careers page and normalized into a canonical job model.