canadianfiberoptics
Technical Support Representative
Calgary, Alberta
Sponsorship not specifiedDetected 8 days ago
CRMAccount ManagementCustomer SupportCommunicationProblem SolvingPublic SpeakingAdaptabilityOrganizational SkillsFiber Optics
About the role
- Success in this role requires the ability to diagnose and resolve service-related issues efficiently while maintaining a professional, empathetic, and solution-oriented customer experience.
- Escalate complex technical issues to appropriate internal teams while ensuring proper documentation and customer follow-up.
Responsibilities
- Support customer retention efforts by identifying customer concerns, presenting service solutions, and promoting products or packages that align with customer needs.
- Meet or exceed established performance metrics related to customer satisfaction, resolution times, quality assurance, productivity, retention, and collections support.
- Previous experience in technical support, customer service, telecommunications, or call center environments.
- We check our egos at the door, roll up our sleeves, move fast, get things done and support each other.
Requirements
- A minimum of 3 years experience in a similar role.
- Experience supporting Internet, Wi-Fi, IPTV, and telecommunications services.
- Must be available to work evenings and weekends based on customer and business needs.
- Participation in a rotational on-call schedule may be required.
Skills
- Diagnose and troubleshoot internet, Wi-Fi, IPTV, and connectivity-related issues using internal systems and remote diagnostic tools.
- Adaptable and responsive to changing technologies, processes, and business needs.
Compensation
- We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow.
Company info
- Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets.
- We are built on a foundation of Courage, Curiosity, Compassion and Humility.
- And the truth is… we love what we do!
- Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.
- About the Company
- Canadian Fiber Optics (CFOC) and
- we bring best-in-class broadband internet to rural and underserved markets.
- Assist customers with account management functions including service activations, upgrades, billing inquiries, payment processing, and account changes.
- Handle delinquent account conversations professionally and empathetically, assisting customers with payment arrangements and account recovery options.
- Educate customers on products, services, equipment functionality, and best practices to improve their overall service experience.
- What we are looking for:
- We are seeking a technically skilled and customer-focused Technical Support Representative to join our growing team.
- This role is responsible for delivering front-line technical support and customer care to residential and business customers across internet, Wi-Fi, IPTV, and voice services.
- Provide technical support to residential and business customers via phone, email, and chat channels.
Apply directly at canadianfiberoptics →Create a free account for alerts like thisView canadianfiberoptics immigration profile
This listing is sourced directly from canadianfiberoptics's careers page and normalized into a canonical job model.