Xona Space Systems

IT Helpdesk Technician

Burlingame, California

No sponsorshipDetected 21 days ago

BashPowerShellAzureLinuxCybersecurityOnboardingCustomer SupportCiscoNetwork EngineeringCommunicationTime Management

About the role

You'll be the first point of contact for employees seeking IT assistance, supporting a hybrid Windows, Linux, and cloud-based environment while helping ensure a seamless technology experience for the entire company.

Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.
Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.
Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
Continuously identify opportunities to improve the employee IT experience, streamline support processes, and enhance overall IT service delivery.

2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
Working knowledge of Linux operating systems and basic Linux administration.
Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
To comply with U.K. regulations, this role requires Baseline Personnel Security Standard (BPSS) checks, and successful candidates must be eligible to obtain UK Security Clearance (SC).

Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar.
Experience supporting macOS environments.
Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
Familiarity with identity and access management, endpoint security, and device compliance.
Experience working in a high-growth startup or rapidly scaling technology company.
Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools.
For U.K. Roles: To comply with U.K. regulations, this role requires Baseline Personnel Security Standard (BPSS) checks, and successful candidates must be eligible to obtain UK Security Clearance (SC).
For Canada Roles: Successful candidates must obtain and hold a security clearance at the reliability status level, and pass security assessment for the Canadian Controlled Goods Program (CGP) and ITAR.

Xona is the navigational intelligence company bringing real-time, centimeter-level certainty to any device, anywhere on Earth.
With Pulsar - the world's most advanced PNT satellite infrastructure in Low Earth Orbit - Xona will offer a future-proof, backwards-compatible global positioning system optimized for absolute precision, superior power, and robust protection.
We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization.

This listing is sourced directly from Xona Space Systems's careers page and normalized into a canonical job model.