Albireo Energy

Albireo Energy

Service Manager- HVAC Controls

New York, New York, United States · Contract

No sponsorship$140k-$165kDetected 43 days ago
ComplianceSalesLead GenerationForecastingRecruitingContract ManagementCustomer SupportLeadershipCommunicationProblem SolvingCritical ThinkingMentoring

About the role

  • This position is responsible for assisting in the operations department.
  • Identifies adds, upgrades, and escalations to assigned agreements to meet customer needs and improve system efficiency.

Responsibilities

  • Ability to manage and direct a group of workers; ability to supervise, counsel and mediate; ability to persuade, convince, influence and train others; ability to advise and interpret on the application of policies, procedures, and standards to specific situations; ability to explain, demonstrate and clarify to others within well-established policies, procedures, and standards.
  • Write documents, reports etc. using a writing instrument (e.g., pencil, pen) or computer.
  • An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary.
  • Retention of 95% of current and future service contract base through contract management, customer visitation, customer satisfaction surveys, customer lead generation, and support of Sales/Service OPS.
  • Establishes and creates Service Contract work plan and preventative maintenance schedule and maintenance tasking using the Field Service Management System (FS) to fulfill assigned account commitments.
  • With Service Coordinator and Support team, help manage the execution of all Service Agreement plans for all assigned service customers providing outstanding customer satisfaction and retention.
  • Works closely with sales on coordinating proposals, sales leads and request for proposals.
  • May support and provide assistance to service salespeople in job take-off, product application, estimating, customer demonstration and performing site surveys and audits.
  • For selected customers, manages the assigned accounts in their entirety.

Requirements

  • Travel to customer sites and other Albireo Offices is required
  • PHYSICAL ACTIVITIES: While performing the duties of this job, the employee is regularly required to stand and talk or hear.
  • The employee frequently is required to walk, use hands and arms to handle, feel and reach, push, pull bend and twist.
  • The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl through narrow, enclosed or elevated spaces
  • While performing the duties of this job, the employee is regularly required to stand and talk or hear.
  • Includes regular customer account site visits, meetings, and reporting as required by contract.
  • Development of MOPS, SOPS, procedures, and other documentation required to ensure proper execution of installations and services.

Skills

  • Degree may be offset by two years of experience in servicing electronic and or mechanical systems.
  • Five to seven years of increasingly responsible experience in working on electronic control and HVAC equipment.
  • Ability to coordinate the work of others on multiple job sites.
  • Prior experience leading, coaching, and mentoring others.
  • Commitment to our "open door" policy and regular contact with all field employees.
  • Demonstrated ability to coach managers and supervisors to use company practices for maximum effectiveness.
  • Experience working in an entrepreneurial environment requiring strong multi-tasking abilities.
  • Works with coordinators to plan manpower skills and availability, documentation, workload balance and resolves schedule conflicts.

Compensation

  • $140,000-165,000 yrly DOE

Equal opportunity

  • Albireo Energy does not accept unsolicited candidate submissions from third-party recruiting agencies.
  • Candidate ownership will only be recognized when submitted under an active, authorized agreement and through our official Applicant Tracking System.
  • Submissions received without a prior agreement will be considered the property of Albireo Energy.
  • Albireo Energy is an Equal Opportunity Employer.

Visa & Work Authorization

  • Candidates must be authorized to work in the United States.
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This listing is sourced directly from Albireo Energy's careers page and normalized into a canonical job model.