Doordashusa

Account Manager, SMB

Philadelphia, PA

Sponsorship not specified$26k-$38kDetected 8 days ago

SalesforceCRMSalesAccount ManagementOutbound SalesExcelLogisticsCollaboration

About the role

You're excited about this opportunity because you will…
Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy
Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade‑offs.

You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform.
This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy.
Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals.
Deliver and present quarterly business reviews ("QBR") that review a brand's partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
Collaborate with internal growth teams to identify the best products to pitch to merchants
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
You have 2+ years of experience in Outbound Sales being held to DTT minimums
You have 2+ years of experience in business operations or related setting
You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth
You have experience using Salesforce or similar CRM tools

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for sales commission.
The national base pay range for this position within the United States, including Illinois and Colorado.
$26.08 - $38.40 USD
$32.60 - $48 USD

The Inside Account Management team is part of DoorDash's SMB account management engine.
We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners.
From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash.
We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

This listing is sourced directly from Doordashusa's careers page and normalized into a canonical job model.