Guardz
Customer Success Manager
Miami, Florida, United States
Sponsorship not specifiedDetected 8 days ago
SalesAccount ManagementCustomer SuccessCommunication
About the role
- Our vision is to foster a safer digital landscape for small and medium businesses across the globe.
- Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift.
Responsibilities
- Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
- Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
- Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
- Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.
- Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building.
- You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.
Requirements
- 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
- Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
- Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
Nice to have
- Experience with MSPs, MSSPs, channel partners, or technology resellers.
- Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
Benefits
- Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
This listing is sourced directly from Guardz's careers page and normalized into a canonical job model.