PLNU
Student Care Case Manager, Student Life and Formation
Point Loma Campus - San Diego, CA · Contract
Sponsorship not specifiedDetected 14 days ago
NegotiationCommunicationProblem SolvingCritical ThinkingMentoringAdaptabilityOrganizational Skills
About the role
- You have a heart for students, exceptional interpersonal skills, strong attention to detail, and the ability to navigate complex situations with professionalism, empathy, and discretion.
- You will be a great teammate who is willing to take direction but also demonstrates sound judgment, strong critical thinking, and the ability to respond calmly in a fast-paced, student-centered environment.
- You are a quick learner who is eager to take ownership of projects, coordinate care across campus, and continually seek ways to improve the student experience.
Responsibilities
- Develop holistic, data-informed Care Plans that connect students with the appropriate campus and community resources.
- Triage student concerns, provide advocacy and mentoring, facilitate referrals, ensure consistent follow-up, and maintain thorough and timely case documentation.
- Build and maintain relationships with community providers and referral partners to expand support options for students.
- Assist with the Bounce Back (STS 2090-1) course through Canvas support, grading, course facilitation, and student engagement.
- PLNU is looking for a compassionate, organized, and collaborative team member to support and grow within the Student Care & Counseling team.
Requirements
- Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.
- Candidates should be team oriented and demonstrate adaptability, initiative, and the ability to respond effectively to crises.
- Strong organizational skills with ability to handle several projects simultaneously.
- Minimum Qualifications
Nice to have
- Crisis management experience preferred.
- Title IX experience/training preferred.
- Knowledge and experience working with a diverse population is preferred
- Physical Requirements:
- Work is primarily sedentary and may require sitting for extended periods of time.
- Use of computer equipment: computer keyboard, mouse, and monitor.
- Ability to communicate effectively with others in person and by phone.
- Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.
Compensation
- $70,304 - $71,923.72
Benefits
- We are pleased to offer attractive benefits and resources.
- This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year.
- In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.
- Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor.
- Coordinate care with partners across the university, including Student Care, Academic Affairs, Residential Life, Student Conduct, Title IX, the Educational Access Center, and other student support offices.
- Support the university's student wellbeing initiatives through collaborative case management, crisis response, and proactive outreach.
- Bachelor's degree in social work, counseling, psychology or related field or the equivalent combination of education and experience/training required.
- Demonstrated deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student wellbeing and development.
- Experience advising, coaching and/or providing advocacy for students in a higher education environment.
- 1-3 years of professional experience in higher education, social work, or other related field.
Company info
- We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.
This listing is sourced directly from PLNU's careers page and normalized into a canonical job model.