Talkdesk

CX Manager - Health & Life Sciences

Remote - United States

Sponsorship not specified$103k-$154kDetected 35 days ago

Agentic AIStakeholder ManagementSalesforceCRMAccount ManagementCustomer SuccessCommunicationCollaboration

About the role

The CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk's internal teams to ensure alignment on key business objectives and successful product utilization.
This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Support onboarding, product training, and enablement to ensure seamless deployment and product usage.
drive use case road map and guide feature utilization.
Partner with customer to strategize on adoption and innovation roadmap
Collaborate with Professional Services, Product, Support, and Engineering teams to resolve issues and surface enhancements.
Build and maintain strong relationships with key executive and operational stakeholders.
Translate business needs into technical solutions; drive use case road map and guide feature utilization.
Manage customer risks and escalations
Develop and share case studies highlighting customer success and measurable outcomes.
Partner closely with Account Executives, Sales Engineers, and Support to deliver a unified customer experience.
Support renewal and expansion efforts by aligning product value with customer goals.

5+ years of experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in a SaaS or CCaaS/CPaaS environment.
Experience in software deployments and implementation methodologies such as agile and waterfall
Proven ability to align technology solutions to strategic business outcomes.
Experience with customer journey mapping, stakeholder management, and success planning.
Experience with contact center technology or customer experience platforms

Strong technical acumen with experience in APIs, CRM systems (e.g., Salesforce), and modern enterprise software preferred

The application window is expected to close at least 5 days from the posting date.
The application was posted on 6/3/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

$102,500 - $153,500
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

and perks listed above may vary based on the nature of your employment with Talkdesk.
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Understand and disseminate technical best practices to customers
Partner with customers to develop change management strategies for successful adoption.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.

This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.