Digible

Digible

Client Services Manager

Englewood, Colorado, United States

Sponsorship not specified$95k-$125kDetected 27 days ago
Data AnalysisExcelProcess ImprovementCommunicationCollaborationProblem SolvingMentoringOrganizational Skills

About the role

  • Client Services Manager Digible, Inc. is looking for a Client Services Manager to join our team!
  • Fiona has been called "revenue management for marketing".
  • At Digible, Inc. we love to celebrate our diverse group of hardworking employees - and it shows.

Responsibilities

  • Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts
  • Oversee team operations and manage to key performance metrics
  • Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
  • Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
  • Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.
  • Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives.

Nice to have

  • 6+ years of relevant experience in a customer facing role
  • 2+ years of digital agency experience
  • 3 years of leading high performing teams
  • Multifamily/Senior Living/Student Housing Experience a strong plus
  • Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

Compensation

  • Annual Salary of $95k - $125k

Benefits

  • We offer 3 weeks of PTO as well as Sick leave, and Bereavement.
  • 75% employer paid health benefits, including Medical, Dental, and Vision.
  • We provide $75/ month reimbursement for Mental Wellness
  • Monthly subscription for financial wellness
  • Paid Parental Leave
  • Pay, perks and such:

Company info

  • Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry.
  • We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.
  • We're proud to say that for 2021, we are ranked #1 Top Workplace in Colorado AND #1 Workplace for "Best New Ideas".
  • We pride ourselves on our collaborative, transparent, and authentic culture.
  • These values are pervasive throughout every step of a Digible employee's journey.
  • Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.
  • We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, 3 weeks vacation, a 401(k) plan with match, and paid parental leave.
  • We value diversity and believe forming teams in which everyone can be their authentic self is key to our success.
  • We encourage people from underrepresented backgrounds and different industries to apply.
  • Come join us and find out what the best work of your career could look like here at Digible.
  • We also offer some not-so-standard, extra-fun benefits, including our own DEX (Digible Employee eXperience) program that allows employees to use 20% of their workweek for charitable or other self-directed activities, learning and development budgets and let's not forget a dog-friendly office.:)
  • We offer 11 paid holidays
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This listing is sourced directly from Digible's careers page and normalized into a canonical job model.