Help With My Loan
Club Specialist
Cincinnati, OH
Sponsorship not specified$22k-$25kDetected 8 hours ago
CRMAccount ManagementNegotiationOutbound SalesCustomer SupportCommunicationProblem SolvingMicrosoft Office
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- We are seeking a customer-focused and results-driven Club Specialist to join our team.
- In this role, you will be responsible for proactively engaging with maintenance club members who are considering canceling their memberships, addressing concerns, reinforcing the value of our services, and helping retain long-term customer relationships.
- This position plays a critical role in maintaining recurring revenue, improving customer satisfaction, and supporting the overall growth of the company.
Responsibilities
- Collaborate with service, dispatch, customer service, and management teams to resolve customer issues.
- Document customer interactions, retention efforts, and outcomes accurately within the CRM system.
- Support outbound customer engagement campaigns designed to increase member satisfaction and loyalty.
- Reasonable accommodations may be made to perform essential functions.
Requirements
- Previous experience in customer retention, customer service, sales, collections, account management, or call center environments.
- Basic computer skills and proficiency navigating CRM platforms, phone systems, and Microsoft Office applications.
- Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone.
- High school diploma or equivalent.
- Strong verbal communication and active listening skills.
- Excellent customer service and relationship-building abilities.
- Ability to remain calm, empathetic, and professional when handling upset customers.
- Confidence managing difficult conversations and overcoming objections.
- Strong problem-solving, conflict-resolution, and negotiation skills.
- Positive attitude with a solution-oriented mindset.
- Comfortable working toward performance metrics, retention goals, and productivity standards.
Compensation
- Competitive base pay with bonus structure
Benefits
- Competitive base pay with bonus structure
- Medical, dental, and vision insurance.
- Company paid life insurance
- Paid time off and holidays
Company info
- Job Overview: We are seeking a customer-focused and results-driven Club Specialist to join our team.
- We are an equal-opportunity employer committed to diversity and inclusion in the workplace.
- By embracing this policy, our employees prosper right along with the company and enjoy solid job security.
- Ongoing training and career advancement opportunities
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This listing is sourced directly from Help With My Loan's careers page and normalized into a canonical job model.