Asana
Renewals Manager
US - Remote West
Sponsorship not specified$99k-$126kDetected 13 hours ago
SalesforceCRMSalesAccount ManagementNegotiationRecruitingCustomer SuccessCommunicationCollaborationProblem SolvingMentoring
About the role
- As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify/mitigate risk and ensure high customer satisfaction to minimize churn.
- This role can either be fully remote depending on which US state you live in, or based in our San Francisco ofice with an office-centric hybrid schedule.
- If based in-office: The standard in-office days are Monday, Tuesday, and Thursday.
Responsibilities
- Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure.
- Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Asana
- Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends.
- Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems
- Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
- Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.
- Career coaching & support
Requirements
- Familiarity with work management and the Asana platform.
Nice to have
- Able to work West Cost- Pacific Time Working Hours
Skills
- Excellent verbal and written communication skills.
- Experienced in contract negotiations, value selling, discovery, and closing.
- Strong presentation skills and executive presence.
- Ability to identify and resolve issues related to renewals.
- Experience with quoting systems, contracting tools, and subscription management systems.
- Analytical
- Problem-solving
- Knowledge of Asana Products: Familiarity with work management and the Asana platform.
- Proficiency in relevant tools: Experience with quoting systems, contracting tools, and subscription management systems.
- Understanding of ARR and Renewals: A deep understanding of these concepts.
- Approaches work with empathy and a creative, problem-solving mindset
- Thrive in a continually evolving environment while balancing a book of business and customer satisfaction.
Compensation
- Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.
Benefits
- Mental health, wellness & fitness benefits
- Inclusive family building benefits
- Long-term savings or retirement plans
Company info
- Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
- Asana is a leading platform for human + AI collaboration.
- Millions of teams around the world rely on Asana to achieve their most important goals, faster.
- Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
- We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
- With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- Identify risk early and navigate complex customer requests by effectively partnering with cross-functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana.
This listing is sourced directly from Asana's careers page and normalized into a canonical job model.