Trackforce
Renewal Operations Specialist
Montreal
Sponsorship not specifiedDetected 50 days ago
CybersecuritySOC OperationsSalesforceCRMSalesNegotiationForecastingCustomer SuccessLeadershipCommunicationCollaborationNetSuite
About the role
- This approach allows our teams to stay connected while maintaining autonomy and work‑life balance.
- This role is highly process-oriented and operationally focused, ensuring renewal opportunities are accurately created, maintained, forecasted, audited, routed, and processed across Salesforce, NetSuite, and supporting systems.
- Success Metrics Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.
Responsibilities
- Create, maintain, audit, and govern renewal opportunities within Salesforce.
- Populate and maintain:
- Maintain operational SLAs and renewal workflow timelines.
- Support multi-year contract conversion strategies by operationalizing approved pricing and term structures.
Requirements
- 3-5+ years experience in:
- Advanced experience with CRM such as Salesforce
- Experience managing large volumes of recurring revenue transactions and workflows.
Nice to have
- Experience in a dedicated Renewals function.
- Experience supporting contract term expansion or multi-year agreement strategies.
- Familiarity with Salesforce, DealHub, NetSuite, and CRM-based renewal forecasting.
- Experience working with parent-child account structures, contract consolidations, and complex commercial negotiations.
- Experience in B2B SaaS, enterprise software, or multi-segment customer environments.
- Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.
- We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs.
Compensation
- Support annual renewal planning and pricing initiatives.
Benefits
- Health indicators
- Validate that renewal pricing strategies align with customer health and retention risk.
- Revalidate renewal opportunity stages, account health, and risk indicators prior to customer outreach.
Equal opportunity
- equal opportunity employer in all locations where we operate.
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