Incident

Incident

Technical Support Engineer

San Francisco

Sponsorship not specifiedDetected 133 days ago
Incident ResponseCustomer SuccessCustomer SupportCommunicationCollaboration

About the role

  • Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.
  • The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work.
  • We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

Responsibilities

  • Delivering a world-class customer experience for inbound support questions over Slack and Pylon
  • Expanding our technical support processes in collaboration with the Head of Technical Support

Requirements

  • Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
  • You are smartly persistent

Compensation

  • Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.

Benefits

  • Private medical insurance.
  • Enhanced pension.
  • Our benefits pack is built to support both.
  • Meaningful equity.
  • Generous parental leave.

Company info

  • incident.io http://incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.
  • We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast.
  • There's never been a better time to join.
  • The Technical Support Team is usually the first line of communication between incident.io http://incident.io and our customers.
  • We're part of Product Development, and we're crucial in ensuring our customers have the best possible experience with our product.
  • It's typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
  • We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
  • Handling technical challenges that arise with customers in partnership with our Customer Success Managers
  • You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
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This listing is sourced directly from Incident's careers page and normalized into a canonical job model.