Fairstone
Senior Social Media Representative, Digital Online Solutions
Montreal, Quebec · Senior · Full-time
Sponsorship not specifiedDetected 1 day ago
ExcelCustomer SupportCommunicationWritingMicrosoft Office
About the role
- Reporting to the Senior Manager, Credit Customer and Engagement, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.
- Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
- Moderate user-generated content and messages appropriately, based on company policies
Responsibilities
- Build meaningful connections and encourage Fairstone community through dialogue and messaging
- Collaborate with other departments to manage company reputation
Requirements
- 2 years of customer service experience
- Bilingualism required - French and English
- Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
- Ability to multi-task with attention to detail
- Knowledge of Microsoft Word, Outlook, Excel, Power Point
- Knowledge of Hootsuite is an asset
Nice to have
- https://www.linkedin.com/company/fairstone/mycompany/
- If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
- Fairstone is an equal opportunity employer.
- Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.
Skills
- Education Assistance Program and Fairstone Academy for training and skill development.
- Strong writing skills in both French and English
Benefits
- Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
- Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life's big moments.
- Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at our London and Montreal offices.
Company info
- Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
- Together, we are the leading alternative lending bank in Canada. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
- Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.
- Over the years, our brand family has grown.
- In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
- Together, we are the leading alternative lending bank in Canada.
- With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
- We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
- Strong awareness of Company privacy policies
- What we're looking for:
- For more information on who we are as an employer click here.
Apply directly at Fairstone →Create a free account for alerts like thisView Fairstone immigration profile
This listing is sourced directly from Fairstone's careers page and normalized into a canonical job model.