AlayaCare

Senior Implementation Specialist

Toronto, Canada · Senior

Sponsorship not specifiedDetected 5 days ago

JiraConfluenceHubSpotZendeskCommunicationCollaborationProblem Solving

About the role

In this role you will be focused on Canadian customers in the public or private healthcare sectors.

Lead the Delivery phase of customer implementations, taking over from Consulting after Discovery and ensuring a smooth, well-coordinated handoff.
Manage project execution by tracking progress, maintaining clear scope across deliverables, and keeping plans current with relevant product updates and release notes.
Support customer enablement through AlayaCare University by facilitating setup, monitoring engagement and course completion, and responding to learner questions.
Lead workflow reviews and provide implementation guidance by applying your knowledge of the AlayaCare platform and each customer's business needs.
Drive strong implementation outcomes through product adoption, user engagement, and high customer satisfaction across Delivery activities.
Build and share expertise in specific products, markets, or best practices, and contribute to team upskilling in your areas of specialization.
2+ years in a customer-facing role, with a track record of building strong, collaborative relationships.

3-5 years of experience, including 3+ years working in SaaS, ideally on complex implementation projects.
Experience with project and collaboration tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk (or similar).

Strong training and facilitation skills, with an understanding of adult learning styles.
Design and deliver customer-specific training programs that drive product adoption, including on-site and remote sessions for trainers and end users using effective adult learning practices.

Partner with Professional Services Consultants and customers to identify risks, define mitigation strategies, and build project plans aligned to customer processes, goals, and desired outcomes.

This listing is sourced directly from AlayaCare's careers page and normalized into a canonical job model.