unitedcommunications

unitedcommunications

Technical Support Representative

Chapel Hill, Tennessee · Full-time

Sponsorship not specifiedDetected 4 days ago
Customer SupportNetwork EngineeringCommunicationMicrosoft Office

About the role

  • IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
  • What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers-recognized by Broadband Now for top speeds and customer satisfaction.
  • The schedule for this position will be Sunday-Thursday 11 AM-7:30 PM.

Responsibilities

  • We deliver fiber and fixed wireless solutions with a personal, local touch.
  • In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
  • This role ensures issues are resolved promptly or escalated to the appropriate department for further support, including Installation & Repair (I&R), Network Engineering, Construction, the Operations Center, and Customer Service.
  • Additionally, the position assists in developing departmental procedures and collaborates cross-functionally to identify and resolve recurring issues.

Requirements

  • ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required.
  • Strong technical aptitude with the ability to troubleshoot and resolve customer issues.
  • Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment.
  • Strong written and verbal communication skills, including the ability to communicate professionally through email, spreadsheets, and presentations.
  • Self-motivated, detail-oriented, and organized, with the ability to work efficiently and meet deadlines.
  • Ability to clearly articulate complex situations to colleagues with varying levels of network knowledge.
  • Experience with process standardization and documentation, including creating and maintaining written procedures, training materials, and network records.
  • Required Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline preferred, or an equivalent combination of education and experience.
  • One to two years of previous technical support experience preferred.
  • Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously.
  • Ability to work both independently and collaboratively as part of a team.
  • Proficient in PC software installation and the use of support systems, email, and Microsoft Office applications.
  • Valid Tennessee driver's license with a satisfactory driving record.
  • Skilled in the use of various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.

Company info

  • 2023 & 2024 Best Places to Work
  • At United Communications, we've been connecting Middle Tennessee communities for over 75 years.
  • The Technical Support Representative reviews trouble tickets submitted by third-party technical support teams or directly by United Communications customers.
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This listing is sourced directly from unitedcommunications's careers page and normalized into a canonical job model.