Oaktree

Senior Associate, Technology Services

Los Angeles · Senior

Sponsorship not specified$115k-$145kDetected 30 days ago

iOSProcess ImprovementLeadershipCommunicationMentoringOrganizational SkillsCompTIA

About the role

Our Company Oaktree is a leader among global investment managers specializing in alternative investments, with about $200 billion in assets under management.
The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities.
The firm has over 1,450 employees and offices in 26 cities worldwide.

Document comprehensive technical solutions and develop knowledge base articles to improve team efficiency and reduce repeat incidents. Contribute to process improvement initiatives and standardization of support procedures.
Provide expert-level support for enterprise, Windows OS environments, and M365 suite. Lead technical execution of software deployments, hardware deployments, system upgrades, and projects, as needed.
Perform advanced diagnostic analysis using multiple tools and methodologies. Conduct root cause analysis for recurring issues and recommend preventive measures to IT leadership.
Deliver white-glove deskside support including complex hardware/software installations, system migrations, and custom configurations.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Perform post-resolution follow-ups to help requests.
Provide excellent audiovisual support for various meetings, as needed.
Perform related duties consistent with the scope and intent of the position.

Strong proficiency in Microsoft Windows OS, OWA, Office 365/M365 administration
Expert knowledge of hardware diagnostics and application troubleshooting methodologies
Experience with current operating systems and imaging with current tools
Working knowledge of networking fundamentals and system administration concepts
Experience with ITSM platforms and familiarity with ITIL framework principles
Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines.
The ideal candidate will have excellent people and communication skills and a strong technical background.
The individual will be required to be in the office 5 days a week.
5-7 years progressive experience in enterprise IT support with demonstrated technical leadership
Mobility Management - iOS and Intune
Strong technical problem-solver who can diagnose and resolve issues others escalate
Exceptional written and oral communication skills.
Personal Attributes
Detail-oriented with strong documentation skills and commitment to knowledge sharing Natural mentor who shares knowledge and elevates team capabilities through informal coaching
Team player with strong integrity and professionalism
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

$115,000 - $145,000
In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement.
The base salary offered will be commensurate with experience and/or qualifications, industry knowledge and expertise, as well as prior training and education.

We are seeking a highly motivated and customer-focused Senior Associate to join our Corporate & Technology Services Team.
We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought.
Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.

Employment Policy
Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.
For positions based in Los Angeles
For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.

Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical

This listing is sourced directly from Oaktree's careers page and normalized into a canonical job model.