LSEG
Customer Insights & Discovery Enablement Lead
GBR-London-5 Canada Square, GB
Sponsorship not specifiedDetected 28 days ago
StatisticsA/B TestingAgileCRMSalesVendor ManagementResearchLeadershipCommunicationCollaborationMentoring
About the role
- You will act as a centre-of-excellence for insight and discovery: setting standards, enabling teams, and ensuring insights are collected and reused across the organisation.
Responsibilities
- Deliver high-impact customer insights (tactical + strategic)
- Lead mixed-method insight work end-to-end:
- Triangulate insights with internal signals: CRM themes, product usage, support/contact centre patterns, sales enablement feedback.
- Build a scalable discovery & insight capability across PMs
- Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
- We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
- Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
Requirements
- Bachelor's degree (or equivalent) in Psychology, Sociology, Market Research, Statistics, Marketing, or a related field.
- Knowledge of the financial services industry
- Familiarity with product analytics, experimentation and BI tools
Skills
- Strong ability to synthesise sophisticated findings into clear, actionable insights.
- Deep understanding of customer journeys and behaviour.
- Ethical approach to participant handling, consent, and privacy.
- Able to collaboate closely with product management teams.
- Experience establishing ongoing customer research programmes.
- Familiarity with modern research tools supporting Qual and Quant methods (e.g., Qualtrics, Dovetail, or similar).
- Vendor management experience, including commissioning and overseeing research delivered by third‑party agencies.
- Outstanding communication and collaboration, with the ability to communicate insights to audiences at all levels.
- Experience building insights repositories and establishing research standards.
Benefits
- LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Company info
- LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
- Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
- LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.
- People are at the heart of what we do and drive the success of our business.
- We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.
- We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.
- LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business.
- We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us.
- With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
- It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
- LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific.
- We employ 25,000 people globally, more than half located in Asia Pacific.
- LSEG's ticker symbol is LSEG.
- Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
Equal opportunity
- However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
This listing is sourced directly from LSEG's careers page and normalized into a canonical job model.