Crafty

Strategic Account Director (Client Success)

New York, NY · Director

Sponsorship not specified$155k-$180kDetected 21 days ago

Data VisualizationProject ManagementStrategic CommunicationsHubSpotAccount ManagementRecruitingPerformance ManagementCommunicationCollaboration

About the role

Crafty is seeking a seasoned Strategic Account Director (SAD), a key role focused on managing and expanding strategic client relationships, driving revenue growth, and fostering long-term partnerships.
This is a hybrid role (three days per week at our HQ in New York City, NY), will report to the Director of Client Experience, and may have up to 25% travel.
Align client outcomes with company objectives for mutual success.

Develop strategies to elevate client satisfaction, driving engagement, retention, and account growth.
Unite diverse teams to innovate and deliver enhanced client experiences and tailored solutions.
Maintain transparency on project progress and swiftly address challenges, ensuring seamless execution and client satisfaction.
Partner with internal teams to refine and evolve service offerings.
Leverage analytics within Tableau and HubSpot to measure success and drive data-informed strategies for client growth and retention.
This role requires a deep understanding of clients' businesses, industry trends, and organizational objectives to deliver tailored solutions that align with the clients needs, while advancing the company's strategic goals.
Cross-Functional Collaboration: Unite diverse teams to innovate and deliver enhanced client experiences and tailored solutions.
Proactive Engagement: Maintain transparency on project progress and swiftly address challenges, ensuring seamless execution and client satisfaction.
Continuous Improvement: Partner with internal teams to refine and evolve service offerings.
FINANCIAL ACUMEN: Data-Driven Decisions: Leverage analytics within Tableau and HubSpot to measure success and drive data-informed strategies for client growth and retention.

Required Attributes: CLIENT RETENTION AND GROWTH: Client Success & Growth: Develop strategies to elevate client satisfaction, driving engagement, retention, and account growth.
Ideal Experience: 7+ years of experience in client success and / or account management - with a track record of managing complex, high-value accounts.

7+ years of experience in client success and / or account management - with a track record of managing complex, high-value accounts.
2+ years in a project management or consulting role, or equivalent experience.
Food & beverage industry experience preferred, but not required.
Strong analytical skills with the ability to trend data and provide data-backed insights and recommendations.
Proven track record of leading strategic initiatives that accelerate company or organizational goals.
Bachelor's degree in Business, Operations, or related field (preferred but not required).
Proficiency in Google Suite, Microsoft Suite, HubSpot, and Notion.
Don't meet all of the qualifications?

Our commitment to crafting better workplaces starts from within.
Our expertise spans technology, food and beverage operations, client success, fulfillment and more.
And of course, the snacks are the cherry on top!

to have a major hand in shaping the future of a young, flourishing company.
Your creativity, ambition, and work will steer the direction of our successes.
Our compensation amount for this role is targeted at $155,000 - $180,000 OTE per year in the New York market.
Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave.

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform.
Founded in 2015, our mission is to help companies craft better workplaces.
From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity.
Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.
We are a team of passionate, resourceful, and hard-working trailblazers who love what we do.
At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.

This listing is sourced directly from Crafty's careers page and normalized into a canonical job model.