Hinge Health

Hinge Health

Quality Assurance Associate Manager, Growth Marketing Operations

San Francisco-HQ

Sponsorship not specifiedDetected 1 day ago
JavaScriptPythonSQLData AnalysisData VisualizationA/B TestingMarketing AnalyticsSalesforceCRMGrowth MarketingProcess ImprovementPostmanTest AutomationAPI TestingCommunication

About the role

  • We are seeking a QA Associate Manager to join our Growth Marketing Operations (GROMO) team.
  • This role is ideal for someone with a strong background in marketing campaign testing and quality assurance, with expertise in audience segmentation, personalization logic, and campaign execution validation.
  • You understand not just how to test campaigns, but how the underlying system logic impacts deliverability, targeting accuracy, and cross-channel orchestration.

Responsibilities

  • Develop and execute comprehensive test plans for marketing campaigns and audience segmentation logic.
  • Collaborate with marketing operations, CRM, and data teams to troubleshoot campaign execution errors.

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering or related field of study.
  • 2+ years of experience in QA, marketing operations, or CRM platform testing.
  • 2+ years of hands-on experience with marketing automation platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud).
  • 2+ years of having a strong understanding of email, SMS, push, and in-app messaging campaigns.
  • Familiarity with segmentation logic, audience targeting, and personalization strategies.
  • Ability to analyze campaign performance data using Google Sheets, Looker, or Mode Analytics.
  • Experience working cross functionally with marketing, CRM, and analytics teams.
  • Demonstrated curiosity about AI and automation, with the ability to use emerging tools thoughtfully to improve QA workflows while maintaining strong judgment and accountability for final outputs.

Nice to have

  • Basic SQL skills to analyze campaign data and investigate segmentation issues.
  • Experience using Postman, Retool, or similar API testing tools for troubleshooting integrations.
  • Familiarity with QA automation tools or scripting languages (Python or JavaScript) for efficiency improvements.
  • Understanding of direct mail QA processes and print vendor integrations.
  • Knowledge of email deliverability best practices, sender reputation management, and campaign performance monitoring.
  • Experience in fast-paced, agile marketing environments with rapid iteration cycles.
  • Experience experimenting with AI tools, prompt-based workflows, or automation assistants in a marketing, operations, or QA context.
  • Familiarity with human-in-the-loop QA approaches, where AI helps accelerate validation but humans remain responsible for judgment, escalation, and release readiness.

Skills

  • Use SQL or marketing analytics tools to verify segmentation logic and troubleshoot discrepancies.

Benefits

  • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options, which include a 2% company match.
  • Modern life stipends: Manage your own learning and development.
  • Grow with us through discounted company stock through our ESPP with easy payroll deductions.
  • Hinge Health is an

Equal opportunity

  • equal opportunity employer and prohibits discrimination and harassment of any kind.
  • If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
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This listing is sourced directly from Hinge Health's careers page and normalized into a canonical job model.