Monument Health
Call Center Training Specialist
Rapid City, SD USA
Sponsorship not specified$23k-$28kDetected 26 days ago
ComplianceHRISHIPAAMentoring
About the role
- The role ensures agents provide accurate, empathetic, and compliant service.
- Retirement Plans, Health Savings Account, and Flexible Spending Account
- Instant pay is available for qualifying positions
Responsibilities
- Design and deliver new hire training and ongoing development programs for call center staff.
- Collaborate with supervisors and managers to align training with organizational goals.
- Support staff motivation and professional growth through mentoring and feedback.
Requirements
- Requires the ability to work assigned schedules and hours as determined by the department
Nice to have
- 1+ years of Revenue Cycle Experience
Compensation
- $23k-$28k
Benefits
- If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
- Monument Health offers competitive wages and benefits on qualifying positions.
- Some of those benefits can include:
- Medical, Vision and Dental Coverage
- Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
- Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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This listing is sourced directly from Monument Health's careers page and normalized into a canonical job model.