Maven AGI
Senior Solutions Engineer
Boston · Senior
Sponsorship not specifiedDetected 70 days ago
TypeScriptNext.jsNode.jsGitAWSGCPAzureCloud PlatformsCI/CDRESTData EngineeringLLMsRAGAgentic AIHubSpotSalesforceSalesCustomer SupportZendeskProblem SolvingPublic Speaking
About the role
- Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service.
- Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions-all without costly system changes.
- As a Solutions Engineer at Maven AGI, you will be a critical member of our go-to-market team, driving the adoption of our AI solutions.
Responsibilities
- Technical Demonstrations: Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support.
- Solution Design & Scoping: Partner with sales to translate customer requirements into tailored solutions, scoping engagements that address specific pain points and deliver measurable ROI.
- POC Ownership: Run proof-of-concept engagements as the primary technical resource, ensuring successful outcomes that build confidence and drive deals forward.
- Implementation Planning: Build clear implementation plans that capture requirements, define scope, and enable smooth handoffs to Forward Deployed Engineers and post-sales teams.
- Demo Development: Build and modify demo applications using AI-assisted development tools to showcase product capabilities and support customer-specific use cases.
- Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support.
- Join us in changing the face of enterprise customer support!
- High Impact: Be at the vanguard of AI innovation in enterprise customer support.
Requirements
- Foundational knowledge of software development lifecycle, cloud infrastructure, and basic security concepts.
- Broad AI/LLM Understanding: You understand how enterprise AI solutions work (RAG, embeddings, knowledge retrieval) at a conceptual level, with the ability to learn depth on the job.
- Sales-Focused Mindset: Previous experience in sales engineering or pre-sales, with a track record of supporting successful sales outcomes.
- Thrives in Ambiguity: You can prioritize effectively when facing competing demands with limited guidance.
Skills
- Familiarity with NodeJS/NextJS/TypeScript (primary stack)
- Regular use of AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, etc.)
- Foundational understanding of SDLC, CI/CD, and development workflows
- Basic knowledge of cloud infrastructure (AWS, GCP, or Azure concepts)
- Understanding of basic security posturing and compliance considerations
- Ability to read, understand, and explain code-even when AI-generated
- Experience with REST APIs
- Experience with ETL tools, and data integration solutions
- Background in customer support operations or CX technology
- Experience with platforms like Salesforce, Zendesk, or Freshdesk
Compensation
- Competitive salary, comprehensive benefits, and meaningful equity.
Benefits
- Compensation: Competitive salary, comprehensive benefits, and meaningful equity.
- Be entrepreneurial
Company info
- Do right for our customers
- We are data-driven
- Strive to be better, together
- This position demands technical curiosity, sales acumen, and a passion for helping customers succeed-often in an environment where there is no playbook.
- Customer Discovery: Engage directly with customers-from VPs of Support to CTOs-to understand their business goals and technical requirements, acting as a trusted advisor throughout the sales cycle.
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This listing is sourced directly from Maven AGI's careers page and normalized into a canonical job model.