Bonusly
Billing Operations & Revenue Systems
Remote (United States)
Sponsorship not specifiedDetected 1 day ago
Financial AnalysisAccountingProcess ImprovementCustomer SupportCommunicationFinancial Reporting
About the role
- We are seeking a detail-oriented Billing Operations & Revenue Systems Specialist to manage and support our subscription billing, payment processing, revenue operations, and customer billing experience.
- The ideal candidate will possess strong expertise in Chargebee, Stripe, subscription lifecycle management, revenue reconciliation, and customer support operations.
Responsibilities
- Manage product catalogs, pricing plans, subscriptions, coupons, and billing configurations.
- Stripe & Payment Operations Maintain a deep understanding of Stripe payment processing and platform functionality.
- Manage payment workflows including credit card transactions, ACH payments, refunds, disputes, chargebacks, and failed payments.
- Support Stripe integrations with Chargebee and internal company applications.
- Systems Integration & API Management Understand and support integrations between Chargebee, Stripe, Bonusly, banking platforms, and internal software systems.
- Collaborate with Engineering and Product teams on system enhancements and troubleshooting.
- Document integration workflows, dependencies, and operational procedures.
- Customer Billing Support Respond to customer tickets related to billing, invoicing, refunds, payment failures, ACH transactions, credit card processing, subscription changes, and account inquiries.
Requirements
- Strong hands-on experience with Chargebee administration and subscription billing operations.
- Experience supporting SaaS subscription business models.
- Familiarity with payment methods including credit cards, ACH, refunds, chargebacks, and collections.
- Knowledge of revenue recognition principles and SaaS metrics such as ARR, MRR, churn, and renewals.
- Experience working with APIs, system integrations, and troubleshooting data flows.
Nice to have
- Experience with SaaS platforms.
- Knowledge of accounting systems and financial reporting processes.
- Experience supporting global subscription and payment operations.
- Familiarity reporting tools, and SaaS business metrics.
- Experience working in a high-growth SaaS environment.
- Bonusly is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- https://github.com/bonusly/un-handbook
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This listing is sourced directly from Bonusly's careers page and normalized into a canonical job model.