ServiceNow
Manager, Software Engineering Management
Santa Clara, CALIFORNIA, United States · Contract
Sponsorship not specified$167k-$291kDetected 19 hours ago
Backend DevelopmentFull-Stack DevelopmentCloud PlatformsPlatform EngineeringLLMsRAGAgentic AIProduct ManagementProduct StrategyStakeholder ManagementLeadershipCommunication
About the role
- It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
- Join us as we pursue our purpose to make the world work better for everyone.
Responsibilities
- Lead and grow multiple engineering teams responsible for customer-facing enterprise applications.
- Recruit, mentor, and develop exceptional engineers and technical leaders.
- Build an organization capable of delivering at scale while maintaining a high engineering bar.
- Drive architectural discussions across multiple teams while empowering senior engineers to own technical decisions.
- Lead teams building AI-native enterprise applications and intelligent workflows.
- Drive adoption of Generative AI technologies including LLMs, AI Agents, RAG-based systems, intelligent automation, and conversational experiences where appropriate.
- Partner with senior engineers to establish scalable architectures, engineering standards, and development best practices.
- Drive improvements in performance, reliability, observability, security, and maintainability across the product portfolio.
- Own delivery across multiple product initiatives from conception through production.
- Lead incident reviews and continuous improvement initiatives that strengthen operational excellence.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or related discipline.
Skills
- But this is just the beginning of our journey.
Compensation
- $167k-$291k
Benefits
- Partner with Product Management, UX, and Architecture teams to define product vision and technical strategy.
- Influence roadmap prioritization by balancing customer value, engineering investment, technical debt, and long-term platform health.
- Monitor engineering health through quality, reliability, customer satisfaction, operational metrics, and developer productivity.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.