Hello Heart

Client Implementation & Operations Manager

Remote US · Full-time

Sponsorship not specified$115k-$128kDetected 4 days ago

Project ManagementSalesforceCommunicationProblem Solving

About the role

Hello Heart empowers people to understand and improve their heart health using technology and behavioral science.

Own the end-to-end client implementation experience, including project planning, execution, communication, risk management, and issue resolution.
Drive cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing to ensure successful launches.
Manage project timelines, milestones, dependencies, and deliverables while balancing multiple priorities.
Identify and escalate risks early, troubleshoot operational issues, and drive resolution.
Maintain accurate project reporting and provide visibility into status, risks, and blockers.

4+ years of experience in implementation, onboarding, project management, client success, or operations.
Experience managing complex cross-functional projects with external stakeholders.
Comfort operating with incomplete information and creating clarity from ambiguity.
Experience with Salesforce, Google Workspace, Asana, or similar tools.
Strong project management, prioritization, and organizational skills.
Excellent written and verbal communication skills.
Ownership mindset with sound judgment and a bias toward action.
Ability to influence and drive accountability without direct authority.
Strong risk identification, escalation, problem-solving, and follow-through skills.
Artificial intelligence fluency (e.g., ChatGPT) for communication and workflow improvement.
Experience in healthcare, benefits, digital health, eligibility, or claims preferred.
The US base salary range for this full-time position is $115K to $128K. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member.

Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
is determined by additional factors, including job-related skills, experience, and relevant education or training.

We are looking for a proactive, highly accountable Client Implementation and Operations Manager to lead client implementations from kickoff through launch and stabilization.

This listing is sourced directly from Hello Heart's careers page and normalized into a canonical job model.