SquareTrade1

Customer Insights Analyst

Atlanta, GA, United States

No sponsorship$80k-$110kDetected 29 days ago

SQLData VisualizationExcelSupply ChainCommunicationProblem SolvingCritical ThinkingMentoringPublic Speaking

About the role

We're transforming a $30B market through service innovation and an unwavering focus on customer satisfaction.
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Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improve outcomes.
Own end-to-end tracking and monitoring of system defects and operational issues; proactively communicate insights, risks, and progress to stakeholders and leadership.
Partner cross-functionally with Product, Operations, Supply Chain, and other business units to assess the impact of operational changes and ensure appropriate measurement frameworks are in place.
Influence prioritization and solution design by presenting clear, data-driven insights to diverse audiences.
Drive continuous improvement initiatives by recommending process, produce or policy changes based on insights.
Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts
Focused on operations with an interest in analyzing data to optimize processes and identify opportunities for product / service improvement.

Strong understanding of customer journey analytics (e.g., claims, service operations) and ability to independently investigate complex customer issues.
Advanced proficiency in SQL, Tableau, and Excel (or similar analytical and visualization tools).
You're Our Ideal Candidate If You Are:
Analytically minded: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", too...along with the data to back it up!

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Various corporate perks and discounts
3+ years of relevant work experience in analytics, operations, consulting, or a related field; or equivalent combination of education and experience.

SquareTrade, Inc. d/b/a Allstate Protection Plans ("SquareTrade") is one of the fastest-growing companies in its industry.
Our partners include some of the world's most recognized retailers and carriers-Walmart, Target, Amazon, Costco, and The Home Depot, to name a few.
We consistently earn industry awards, have tens of thousands of 5-star reviews, and we're just getting started.
As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we're expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.
We are looking for a highly analytical and results-oriented Insights Analyst to join our Operations and Supply Chain team.
The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational performance.
The ideal candidate thrives in ambiguity, applies structured problem solving to complex challenges, and partners across the business to proactively identify and resolve issues impacting NPS, CSAT, CES, and partner complaints in order to uphold our brand integrity and proactively combat issues.

SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position

This listing is sourced directly from SquareTrade1's careers page and normalized into a canonical job model.