Tavily
Commercial CSM, Tavily
Remote - United States
Sponsorship not specified$155k-$185kDetected 21 days ago
LLMsRAGAI OrchestrationHubSpotSalesforceCRMPipeline ManagementCustomer SuccessResearchCommunication
About the role
- As a Commercial Customer Success Manager at Tavily, you will be the primary point of contact and trusted advisor for our growing base of commercial customers.
- You'll also serve as the voice of this customer segment internally, helping shape the product experience and self-serve resources that power their success.
- You're welcome to work remotely from the United States.
Responsibilities
- In this role, you'll manage a high-velocity book of business, balancing personalized engagement with scalable, programmatic outreach.
- Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
- Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
- Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
- Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
Requirements
- 2-4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
- Experience managing a high-volume book of business with a track record of strong retention and expansion results
- Comfort navigating technical conversations with developer users, as well as business stakeholders
- Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
Nice to have
- Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus
- New York City, Austin, or San Francisco.
Skills
- Y our responsibilities will include:
Compensation
- We offer competitive salaries, ranging from 155k - 185k OTE (On Target Earnings) based on your experience.
- Pay Transparency
- We offer competitive compensation and benefits packages.
- Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
- Base Compensation Range
- $109,500 - $136,800 USD
Benefits
- Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
- 401(k) plan: Up to 4% company match with immediate vesting.
- It will be an added bonus if you have:
- Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus
- Health insurance: 100% company-paid medical, dental and vision coverage for employees and families.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Company info
- Company-paid short-term, long-term and life insurance coverage.
- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.
- You'll own the full post-sale lifecycle, from onboarding and activation through adoption, renewal, and expansion, ensuring customers consistently realize value from Tavily's AI-powered search platform.
- You'll develop a deep understanding of how commercial customers are building with Tavily, proactively identifying opportunities to deepen adoption and drive growth.
This listing is sourced directly from Tavily's careers page and normalized into a canonical job model.