Clinical Architecture

Vice President, Client Services

Indianapolis, Indiana, United States · Exec · Full-time

No sponsorshipDetected 20 days ago

Product StrategyOKRsAccount ManagementCustomer SuccessLeadership

About the role

Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service.
Come join our team for happier workdays.
About The Position Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area.

Responsibilities

Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion.
Lead, mentor, and scale our high-performing Client Services team composed of:
Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement.
Design clear roles, career paths, and operating expectations as our organization scales.
Ensure appropriate resource allocation and workload balancing to prevent burnout and maintain performance.
Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients.
Define and own Client Services' KPIs and OKRs, ensuring progress is visible and measurable.
Design scalable processes and tools that support growth without sacrificing quality.
Clients experience consistent, high-quality implementations, and ongoing support.
A systems thinker who enjoys building structures where it doesn't yet exist.

Requirements

Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams.
Minimum of 5 years managing Directors and/or large teams.
Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments.
Experience partnering deeply with Product and Engineering teams.
This role is required to be on site at our Carmel, IN Headquarters.
Applicants must be authorized to work in the U.S. without sponsorship.
Experience supporting or scaling international customers and services operations is a strong plus.
Healthcare or regulated industry experience is strongly preferred.
Why Clinical Architecture?
We offer:
Opportunities for learning, development, and growth.
Experiences that connect you with colleagues.
A laid-back work environment with thoughtful amenities.
Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
Sabbatical opportunities for tenured team members.
Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.

Nice to have

Client Operations
Implementation Architecture
Professional Services
Establish feedback loops from clients and the field into product strategy and prioritization.
Balance standardization with flexibility across client segments and use cases.
Product releases are deployed on-time and with minimal disruptions.
Client Services KPIs are clearly defined, tracked, and improving quarter over quarter.
The services organization scales sustainably, without reliance on heroics.

Benefits

Maternity and Parental leave benefits.
Employer paid Short-term Disability & Long-term Disability.
Health and Wellness incentives.
Promote a culture of continuous learning and knowledge sharing across the team.

Company info

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
About The Position
Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team.
This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services. The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted.
Clinical Architecture is at the forefront of healthcare IT innovation.
Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference.
Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area.
The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team.
This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services.
The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted.
This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance.
Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Equal opportunity

Equal Opportunity Employer.

Visa & Work Authorization

Applicants must be authorized to work in the U.S. without sponsorship.

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