HonorHealth
Virtual Medical Assistant - Customer Navigation
Network Support Services Building 1, United States of America
Sponsorship not specified$16k-$401kDetected 22 days ago
Outbound SalesPatient CareCommunicationCollaboration
About the role
- Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages.
- Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc.
- Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities.
Responsibilities
- Receives, triages, and responds to inbound requests from providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care.
- Follows up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, outbound calls and electronic messages regarding patient care.
- Performs other duties as assigned.
- Basic Life Support (BLS)
Requirements
- Variable hours must be available to work between 8am-5:30pm M-F
Nice to have
- If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated. - Preferred
Compensation
- $16k-$401k
Benefits
- From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness.
- Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.
- Medical Assisting Diploma/Certificate
- Graduation certificate from an accredited Medical Assistant training program.
- Certified Or Registered Medical Assistant (CMA) Medical Assistant Certification (e.g., CMA, CCMA, RMA)
Company info
- Identifies and meets the needs of all customers while performing in a manner consistent with the organization's core values of innovation, collaboration, accountability, respect, and empathy.
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This listing is sourced directly from HonorHealth's careers page and normalized into a canonical job model.