Tractian
Senior Field Service Engineer
Atlanta, GA · Senior
Sponsorship not specifiedDetected 593 days ago
HubSpotCRMSalesCustomer SupportTime Management
About the role
- Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Responsibilities
- Your role blends technical expertise and customer service skills to deliver smooth setup, maintenance, and troubleshooting of our solutions while fostering strong client relationships and technical reliability.
- Design project scopes and installation plans for new deployments.
- Document installation processes and client interactions in HubSpot CRM.
- Continuously study relevant subjects and pursue certifications to progress toward a Technical Support Engineer or Sales Engineer role.
Requirements
- Knowledge of mechanical and electrical systems relevant to our products.
- Excellent interpersonal skills and the ability to provide training to clients.
- Proficiency in technical documentation and CRM software.
Nice to have
- Gympass Membership - Access a wide range of gyms and training programs.
Compensation
- Gympass Membership - Access a wide range of gyms and training programs.
Benefits
- 15 Days 401(k) Retirement Plan Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Company info
- Advise customers on sensor network architecture and implementation best practices.
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This listing is sourced directly from Tractian's careers page and normalized into a canonical job model.