Snowshoe Mountain
Homeowner Relations Manager
Snowshoe, WV · Full-time
Sponsorship not specified$53k-$56kDetected 30 days ago
AccountingCustomer SupportLeadershipCommunicationMentoringMicrosoft Office
About the role
- The Homeowner Services Manager oversees the full lifecycle of homeowner relations, field operations, and unit quality management.
- This role combines direct property inspections with team leadership to ensure homeowner needs are met, service issues are resolved efficiently, and rental‑ready standards are consistently upheld.
- All Information above is subject to change at any time.
Responsibilities
- Lead the Homeowner Services function, establishing service standards, managing workflows, and ensuring timely completion of inspections, follow‑ups, and homeowner requests.
- Manage the Homeowner Services team, including scheduling, training, timekeeping, goal setting, coaching, and performance oversight.
- Develop and maintain operational procedures for inspections, reporting, communication protocols, and service‑loop closure.
- Serve as the primary liaison between homeowners, resort departments, vendors, and realtor partners.
- Collaborate with local realtors to support property sales and highlight the advantages of the Snowshoe rental program.
- Build strong relationships with homeowners by gathering feedback and tailoring service approaches to individual needs.
- Manage homeowner data, documentation, and compliance (e.g., rental contracts, Sheer ID, Owner Relations Portal).
- Perform random QA inspections prior to owner arrivals to ensure units meet quality and rental‑ready standards.
- Maintain oversight of pillow counts, unit amenities, inventory standards, and historical revenue data used for program optimization.
- Coordinate efforts with maintenance, housekeeping, owner accounting, and rental operations to support seamless service delivery.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Nice to have
- College Degree or equivalent experience preferred.
- 4-5 years in Customer Relations or Customer Service leadership role preferred.
- High attention to detail and commitment to service excellence.
Skills
- Highly proficient in leadership and communication skills.
- Proficient in computer skills including but not limited to Microsoft office suite.
Compensation
- Oversee the annual inspection process, ensuring findings are documented and actionable for homeowners and the maintenance team.
Benefits
- Promote the Snowshoe Vacation Rentals program and articulate benefits to prospective homeowners.
Equal opportunity
- Snowshoe is an equal opportunity employer.
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This listing is sourced directly from Snowshoe Mountain's careers page and normalized into a canonical job model.