CGS Immersive

Operations Manager

Canada · Staff+ · Full-time

Sponsorship not specifiedDetected 88 days ago

Project ManagementBudgetingExcelHRLeadershipCommunicationCollaborationMicrosoft OfficeSharePoint

About the role

Operations Manager Full time - Permanent Position.
Job Role: As an Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program.
CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
Lead the implementation of process excellence and continuous improvement initiatives.
You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program.

15+ years of experience in training delivery operations, program management, or a related role.
High proficiency in the use of:
An analytical mindset with the ability to interpret data and make data-driven decisions.
A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
Learning management systems (LMS) to organize curriculums and learning object curations.
Microsoft Excel to collect and analyze structured data used by various information management systems.
MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
A strong understanding of instructional design principles and adult learning methodologies.
Excellent project management skills with the ability to manage multiple initiatives simultaneously.
Exceptional communication, leadership, and interpersonal skills.
General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset.

Facilitate quarterly and annual business reviews in collaboration with client stakeholders.

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing.

This listing is sourced directly from CGS Immersive's careers page and normalized into a canonical job model.