Farther

Farther

Executive in Residence – Client Experience & Operations

Hybrid - Dallas, TX · Contract

Sponsorship not specifiedDetected 35 days ago
OKRsLeadershipMentoringPublic Speaking

About the role

  • We're looking for a senior operator to step in as Executive in Residence - CX & Operations on a fixed-term basis while our Head of CX is on temporary leave.
  • You'll hold full executive accountability for the organization - leading the team, owning H2 goals, driving product partnership, and ensuring operational continuity across a fast-moving, regulated financial services environment.
  • If you've operated at the C-suite level, led large service organizations, and thrive in high-stakes, ambiguous situations, this is the right challenge.

Responsibilities

  • Lead the Client Experience and Operations organizations, providing direct management, manager coaching, and executive accountability
  • Drive H2 objectives and key results - owning progress tracking, cross-functional accountability, and risk management
  • Serve as the primary operational partner to Product and Engineering, translating CX requirements into scalable product solutions and supporting automation implementation
  • Maintain service delivery performance - monitor KPIs, manage escalations, oversee daily operations, and support workforce and capacity planning
  • Support operational readiness across a complex, regulated financial services environment - coordinating across functions on service model implementation, operating procedures, and go-live readiness activities
  • Present updates to executive leadership, maintain transparency on key initiatives, and escalate risks appropriately
  • Chart your own growth path as we expand
  • Strong cross-functional influence skills - you can drive alignment without direct authority

Benefits

  • Full health benefits + 401(k) matching & Roth IRA options
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