Bloomreach

Bloomreach

Senior Customer Success Manager

United States · Senior

Sponsorship not specified$90k-$135kDetected 20 days ago
SQLData EngineeringData VisualizationAgentic AIProduct ManagementHubSpotMarketoGoogle AnalyticsAccount ManagementCustomer SuccessShopifyResearchCommunication

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Bloomreach is seeking a Senior Customer Success Manager to be our customers' advocate and the key to a successful client partnership.
  • Our Customer Success teams are focused on adoption, retention and customer satisfaction, and on identifying new opportunities to expand our relationships.
  • You will run a portfolio of accounts of varying size, tier and industry.

Responsibilities

  • Be the trusted advisor. Build long-term relationships, challenge the status quo, and act as guardian for both the client and Bloomreach - making sure the partnership delivers value at every stage and stays a genuine win-win.
  • Run the CSM core, with your AM. Success planning, business reviews and status sessions - identifying risk and managing the path to green. You own adoption, outcomes and retention
  • your AM owns commercial growth and executive alignment.
  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • We are continuously developing & updating competency maps for select functions.
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader.

Requirements

  • Experience and approach
  • 4-7 years in B2B and/or B2C SaaS.
  • Experience leading projects, and ideally teams.
  • You have sat between marketers and engineers - technical account management, solutions, implementation, martech ops or agency delivery.
  • Interpret the results with the customer, and when our reporting and theirs disagree, investigate tracking, methodology, and attribution until you can explain the gap.
  • Write a clear brief for our Technical and Business Consultants when custom reporting, data investigation, or implementation work is required, sequence it realistically, and stay accountable for the outcome.

Nice to have

  • a customer success platform such as Gainsight, Catalyst or Totango
  • or experience supporting a platform migration.
  • We'll teach you our platform.
  • Join us and transform the future of commerce experiences.
  • 401k plan with employer contribution
  • More things you'll like about Bloomreach:
  • A great deal of freedom and trust.
  • This freedom goes hand in hand with responsibility.

Compensation

  • The base salary range for this position is $90,000-$135,000.

Benefits

  • Health care including medical, dental, and vision insurance
  • We believe in flexible working hours to accommodate your working style.
  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Company info

  • About the Role: Bloomreach is seeking a Senior Customer Success Manager to be our customers' advocate and the key to a successful client partnership.
  • The role is also changing quickly, our product, our AI capabilities and our customers' expectations all move fast, and the job looks different each quarter.
  • We're looking for someone curious about how it works, comfortable with data, and willing to dig into a problem rather than pass it along.
  • partner with Product on prioritization and keep customers informed on relevant progress.
  • At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes.
  • We are interested in results from day one.
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This listing is sourced directly from Bloomreach's careers page and normalized into a canonical job model.