Highspring

Bilingual

Remote, United States

Sponsorship not specified$16k-$19kDetected 90 days ago

AndroidERPCustomer SupportEHR/EMRResearchLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

Work side by side with business leaders to solve complex client challenges and make a true impact.
For more information, visit pivotpointconsulting.com.

This person must provide exceptional call center support.
Embrace new challenges and deliver real value to some of the world's most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle.
Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations.
Self-directed with an innate drive to succeed; Accepts feedback with a desire for continuous improvement.

2-year Associates degree or equivalent experience is desired.
Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
Must be able to sit for long periods of time
Experience with mobile device support (iPhone and Android)
Must be a team player and build good working relationships across all functions of the company
Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus
Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
Research required information using available resources

Listening Skills: Attentively listens to understand and interpret what is being said.
Judgement: Forms reasonable interpretations about relationships and situations that affect actions.
Adaptability: Responds to changes, delays, or unexpected events in a positive manner
Adapts working style to best fit a given situation.
Accepts feedback with a desire for continuous improvement.
1-2 years of experience in the Information Technology and/or Call Center field preferred
Knowledge of customer service principles and practices (ITIL training a plus)

Attentively listens to understand and interpret what is being said.
Adaptability: Responds to changes, delays, or unexpected events in a positive manner; Adapts working style to best fit a given situation.
Social Confidence: Exhibits self-confidence in social settings and when dealing with others.
Compensation Range
$16 - $19 USD

Exhibits self-confidence in social settings and when dealing with others.
Determining compensation for this role (and others) at Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
With that said, as required by local law, Highspring believes that the following pay range reasonably estimates the hourly compensation for an individual hired into this position in geographies that require salary range disclosure to be between the range below.
Compensation Range

Assist with last-minute coverage needs
Our dynamic, entrepreneurial culture supports your journey every step of the way.
Love what you do as part of a diverse organization committed to collaboration and continuous learning.
The Team - Healthcare IT Services

The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center.
Follow up and make scheduled call backs to customers where necessary
Ensure customers receive prompt, accurate and courteous service
We deliver unparalleled opportunities for growth and career advancement.

This listing is sourced directly from Highspring's careers page and normalized into a canonical job model.