Shingle

Customer Service Representative

SGA Amherst, NY · Full-time

Sponsorship not specifiedDetected 9 days ago

Customer SupportCommunicationProblem Solving

About the role

Shingle & Gibb Automation has an immediate opening for a full-time Customer Service Representative at our Amherst, NY location.
If you are a customer service professional looking for an opportunity to grow, Shingle & Gibb Automation has an exciting opportunity for you!
This position will include in-office training for the first couple months, followed by a flexible hybrid schedule during normal business hours Monday-Friday.

Maintain delivery performance on orders, coordination of information and communication between customer, outside sales and our vendors.
Our sales, engineering and management personnel are all knowledgeable in Sensors, Controls, PLCs, Drives and Motion Control.
Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Ability to handle high volume of email and telephone interactions.
Possess a strong ability to organize data from different sources (email, phone conversations, teams messages, etc.)
Ability to multi-task while focusing on the importance of details.
Strong Computer skills with a high proficiency in Microsoft 365 Suite (formerly 'Office')
Ability to work in an open office environment.
Must have reliable transportation
Have excellent verbal and written communication skills.
Exude a pleasant and friendly personality and demonstrate a passion for the customer.
Strong problem solving and Teamwork skills.
Must be able to interface with all levels of management both internal and with external customers.
Continuous learning of and training on our product lines and technologies.
Must have reliable internet connection (for hybrid/remote work)

The expected rate of pay for this position is $22.00 per hour - $25.00 per hour, depending on experience.

Process quotes and orders for customers including expediting, model, part number and pricing review.

Employer/Vet/Disabled
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Not the right fit?
Equal Opportunity Employer/Vet/Disabled

This listing is sourced directly from Shingle's careers page and normalized into a canonical job model.