Suddath
Office Administrator
Oklahoma City,Oklahoma: United States of America · Contract
Sponsorship not specifiedDetected 1 day ago
ExcelLogisticsCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- This position assists with customer service, order management, delivery documentation, and operational follow-up to help ensure timely and accurate service execution.
Responsibilities
- Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
- Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
- Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
- Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
- Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
- Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
- Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
- Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
- Maintain organized records and ensure the accurate distribution and retention of operational documentation.
- Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
Requirements
- They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel.
- Employees may be required to perform other duties as assigned.
- Process and track returns, service requests, and shipment-related information as required.
- Previous office experience required.
- Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
- Ability to work in a team environment and demonstrate flexibility and patience.
- Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
Nice to have
- College degree strongly preferred, but not required.
- Experience working in a warehouse or logistics environment preferred.
Skills
- Knowledge, Skills & Abilities
- Excellent organization and problem-solving skills.
- Good oral and written communication and interpersonal skills.
Benefits
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Company info
- Responsible for supporting the day-to-day coordination of home delivery operations by serving as a liaison between customers, Operations, Independent Contractors, and internal support teams.
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This listing is sourced directly from Suddath's careers page and normalized into a canonical job model.