Next Insurance
Director, Underwriting Operations
Boston, MA · Director · Contract
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About the role
- Simply put, wherever you find small businesses, you'll find ERGO NEXT.
- The role absorbs and formalizes capabilities previously distributed across underwriting leadership, and gives NEXT a dedicated, accountable owner for underwriting process integrity, compliance, and continuous improvement.
- Note on Fraudulent Recruiting We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance.
Responsibilities
- Own the underwriting audit process, including the execution and continuous improvement of audits that assess adherence to underwriting standards, authority, and documentation quality
- Own the risk review process, including the execution and continuous improvement of the risk review discipline that surfaces individual account and referral-level underwriting quality issues
- Establish and maintain renewal underwriting standards, including exposure model design and upkeep, standards for capturing the data needed to price and underwrite effectively, capping methodology and application, and writing company strategy at the renewal underwriting level
- Support insurance product analytics, including competitive intelligence, rating factor analysis, product amendment project management, ad hoc analysis, and performance dashboard builds
- Lead Quality Assurance (QA) and User Acceptance Testing (UAT) for line-level and enablement tools, rating updates, and bug remediation plans in coordination with Tech
- Own the relationship with third party vendors including: performance, and contract-level accountability for third-party underwriting data, tooling, and service vendors
- Own the underwriting-side compliance standards that keep the book audit-ready and aligned to regulatory and enterprise governance requirements
- Manage a team of Insurance Product Ops staff, the Data Vendor Manager, and Independent Contractor underwriting staff across all lines of business
- Maintain a service/support relationship with the line of business leaders, providing underwriting process expertise, audit findings, and QA support
- Demonstrated experience building or running underwriting audit, risk review, or QA programs - including designing standards, executing reviews, and driving remediation.
Requirements
- Experience with renewal underwriting mechanics: exposure modeling, data capture standards, capping, and account-level pricing/underwriting strategy.
- If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information.
- Bachelor's degree required; industry credentials (CPCU, AU, or equivalent) preferred.
Nice to have
- 10+ years of progressive experience in commercial P&C underwriting, underwriting operations, or underwriting quality/compliance, with exposure to multiple lines (GL, PL, Property, WC preferred).
- Working knowledge of underwriting compliance frameworks and comfort operating within a regulated, audited environment (Munich Re / reinsurance-affiliated governance experience a plus).
- Bachelor's degree required
- industry credentials (CPCU, AU, or equivalent) preferred.
Compensation
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- $236,000 - $319,000 USD
Company info
- Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage.
Equal opportunity
- ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace.
- ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics.
This listing is sourced directly from Next Insurance's careers page and normalized into a canonical job model.