Proxima
IT Support Analyst
Chicago, United States, US
Sponsorship not specifiedDetected 51 days ago
iOSAndroidAzureCustomer SupportProblem SolvingMicrosoft OfficeSharePoint
About the role
- Position Summary: The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone. Responds to queries, diagnoses and isolates problems, and determines and implements solutions working closely with the UK IT team. Managing regional
- third-party partners to ensure effective and efficient service delivery. Key Responsibilities: · Provide first line support to internal users, ensuring timely and effective resolution of IT issues. · Respond to requests for technical assistance in person, via phone, and electronically. · Diagnose and resolve technical hardware and software issues. · Ensure
Responsibilities
- The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone.
- Responds to queries, diagnoses and isolates problems, and determines and implements solutions working closely with the UK IT team.
- Managing regional third-party partners to ensure effective and efficient service delivery.
Requirements
- Degree/Experience in Information Technology, Computer Science or a related field, or equivalent experience. · Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) beneficial.
Nice to have
- Plus, we're committed to being a responsible business with a focus on corporate social responsibility and well-being.
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This listing is sourced directly from Proxima's careers page and normalized into a canonical job model.