Embroker
Insurance Account Manager (Customer Success Manager)
Atlanta, Georgia, United States
Sponsorship not specified$75k-$115kDetected 44 days ago
SalesforceCustomer SuccessCommunicationMentoringProperty & Casualty
About the role
- This may include mentoring, answering questions, helping to improve processes, etc.
Responsibilities
- Partner with the customer success team and vertical lead to sell and manage client's insurance portfolio through entire lifecycle
- Manage client's insurance portfolio in Salesforce/TechCanary (AMS) and Embroker's proprietary cloud-based service platform
- Manage requests for certificates and endorsements or route to the automated process or service team.
- Work with support teams to help deliver outstanding client service and satisfaction.
- Perform other duties as assigned
- Ability to deliver high quality client service outcomes and satisfaction
- Ability to prioritize and manage resources in fast paced, high transaction volume environments with minimal training
- Ability to perform at a high-level in a remote work environment
Requirements
- Technical knowledge of property & casualty coverages
Nice to have
- Experience with G-Suite and SalesForce a plus
Compensation
- $75,000-$115,000* + Variable Compensation + Equity *Actual base salary is dependent on experience and geographic location
Benefits
- Recommend coverage improvements and additional policies based on experience and tools available in the Platform
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This listing is sourced directly from Embroker's careers page and normalized into a canonical job model.