Innergy1

Innergy1

Customer Success Manager

Austin, TX, United States

Sponsorship not specifiedDetected 22 days ago
AccessibilityHubSpotSalesforceCRMAccount ManagementForecastingERPCustomer SuccessCustomer SupportCAMCommunicationCollaborationProblem Solving

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

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About the role

  • What truly sets INNERGY apart is our people.
  • Accessibility & Work Environment INNERGY is committed to fostering an inclusive and accessible workplace.

Responsibilities

  • Develop trusted advisor relationships with executive sponsors, administrators, engineers, and end users.
  • Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement.
  • Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
  • Collaborate with Sales on renewal and expansion opportunities while ensuring a seamless customer experience.
  • Capture customer feedback and partner with Product to influence future enhancements.
  • Strong consultative communication and relationship-building skills.
  • Ability to manage multiple customer priorities in a fast-paced environment.
  • INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers.
  • Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
  • We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

Requirements

  • Experience with CRM platforms such as HubSpot, Salesforce, or similar.

Nice to have

  • Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology.
  • Knowledge of Microvellum, INNERGY Engineering, or similar manufacturing and engineering software solutions.
  • Experience conducting executive business reviews and customer success planning.
  • Background partnering with implementation or technical teams.
  • All your information will be kept confidential according to EEO guidelines.
  • Accessibility & Work Environment
  • INNERGY is committed to fostering an inclusive and accessible workplace.
  • If you require any accommodations during the recruitment process or in your role, please let us know.

Benefits

  • This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.
  • Monitor customer health, identify risks, and develop action plans to improve customer outcomes and retention.
  • Maintain accurate customer health metrics, account plans, and activity within CRM.
  • Excellent customer satisfaction (CSAT) and relationship health.

Company info

  • The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment.
  • We are committed to creating a workplace free from discrimination and harassment.
  • Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
  • Identify opportunities for additional training, consulting, products, and services that help customers maximize their investment.
  • Customers who become advocates for Microvellum, INNERGY Engineering, and INNERGY.
  • Experience managing a portfolio of B2B customers.
  • Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems.

Equal opportunity

  • INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization.
  • All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.
  • Location Eligibility Notice
  • This is a U.S.-based remote role.
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