Clinical Architecture

Clinical Architecture

Client Service Analyst

Indianapolis, Indiana, United States · Full-time

No sponsorshipDetected 7 days ago
Data AnalysisCommunication

About the role

  • Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service.
  • Come join our team for happier workdays.
  • About the Position Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area.

Responsibilities

  • Collaborate with the Client Success Manager to ensure client satisfaction.
  • Become a product expert with the support of our internal teams.
  • Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment.
  • Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance.
  • Collaborate with internal teams to troubleshoot issues and test software enhancements.

Requirements

  • Minimum 4+ years experience in SaaS, software support, or client success required.
  • Previous software, data analysis, analytics, and / or informatics experience is required.
  • Applicants must be authorized to work in the U.S. without sponsorship.
  • Healthcare / Healthcare Terminology knowledge or experience is advantageous.
  • Strong communication skills, both written and verbal.
  • Commitment to continuous learning.
  • Why Clinical Architecture?
  • We offer:
  • Opportunities for learning, development, and growth.
  • Experiences that connect you with colleagues.
  • A laid-back work environment with thoughtful amenities.
  • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
  • Sabbatical opportunities for tenured team members.

Nice to have

  • Bachelor's degree preferred, high school diploma or equivalent required.

Benefits

  • Maternity and Parental leave benefits.
  • Employer paid Short-term Disability & Long-term Disability.
  • Health and Wellness incentives.

Company info

  • Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.
  • About the Position
  • Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations.
  • This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
  • Clinical Architecture is at the forefront of healthcare IT innovation.
  • Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference.
  • Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area.
  • The Client Service Analyst engages with clients to provide support and enhance the client experience.
  • This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives.
  • We prioritize building long-term relationships with our clients, striving to exceed their expectations.
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Equal opportunity

  • Equal Opportunity Employer.

Visa & Work Authorization

  • Applicants must be authorized to work in the U.S. without sponsorship.
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This listing is sourced directly from Clinical Architecture's careers page and normalized into a canonical job model.