Intercom

Intercom

Principal Product Marketing Manager

San Francisco, California · Principal

Sponsorship not specified$200k-$240kDetected 1 day ago
A/B TestingSalesCustomer SupportIntercomResearchLeadershipCommunicationCollaborationCritical Thinking

About the role

  • You think big, set a high bar for yourself, and want to win.
  • You'll always go the extra mile to do what it takes.
  • You ask for forgiveness, not permission.

Responsibilities

  • Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce.
  • Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
  • Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
  • Partner with Sales Enablement to raise the bar on how the field sells our product and platform, from launch narrative through to role-specific assets and training
  • experimentation & building is encouraged & celebrated
  • We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

Requirements

  • 7+ years in product marketing, solutions marketing, or competitive intelligence at a B2B SaaS company
  • Strong editorial judgment - you know the difference between sharp positioning and marketing language that means nothing
  • You can write for a VP of CX and a sales rep in the same week and know exactly how the message needs to shift
  • You have a POV on where the AI customer service market is going, not just where it is
  • You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard.
  • You can't be successful with a technology you don't personally use and understand.
  • You know when to write and when to talk.

Skills

  • Communication (Especially Writing)
  • Creativity
  • Critical Thinking
  • Research
  • Collaboration
  • Relationship Building
  • Analysis
  • Test whether messaging is working - through field feedback, conversion signals, and rep confidence - and iterate quickly

Compensation

  • The base salary range for candidates within the San Francisco Bay Area is $200,000 - $240,000.
  • The base pay range is subject to change and may be modified in the future.

Benefits

  • We are a well-treated bunch, with awesome benefits!
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
  • We also provide a full benefits package to all regular employees.
  • Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.

Company info

  • Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
  • Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
  • Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
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This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.