Selene Diligence
Supervisor - Specialty Loan Contact Center
Dallas, TX
Sponsorship not specifiedDetected 30 days ago
Performance ManagementLeadershipCommunicationProblem SolvingMentoringPublic SpeakingInternal Audit
About the role
- The Supervisor Specialty Loan Contact Center supervises the Special Loans Teams within the Contact Center.
- This in-office team is responsible for servicing business purpose mortgage loans and handling escalated customer concerns.
- These functions are customer facing through voice and digital channels and handle servicing needs from end to end based on customer and client needs.
Responsibilities
- Developing and maintaining department policies and procedures
Requirements
- The job requirements listed above are representative of the knowledge, skills, and/or abilities required.
- Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Skills
- Bachelor's degree preferred or commensurate experience, at least 5 years' experience working within a mortgage servicing contact center
- Strong leadership skills with the demonstrated ability and experience leading teams
- Problem solving, decision-making and the ability to effectively influence others positively while engaging them in the process
- Ability to produce quality work with an eye for the details
- Advanced analytical and reporting skills; effectively taking both a strategic perspective and diving in deeply as required by the situation
- Ability to work well under pressure, handle competing priorities and meet deadlines
- A high level of confidentiality to protect privacy rights, demonstrated track record of working in highly regulated environments
- Effectiveness as a team player and co-creator with colleagues, subordinates, and leaders
- Ability to easily prioritize job duties according to the needs of the company
- Strong sense of professionalism and positivity
- Strong professional and interpersonal communication skills verbally and through written electronic correspondence
- Excellent listening skills and the ability to use good judgment
Benefits
- Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
- Paid Time Off (PTO)
- Medical, Dental &Vision
- Flexible Spending Account
- Health Savings Account
- Company paid Life Insurance
Company info
- Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.
- We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.
- Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.
- A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees.
- If you want to make a difference, then Selene is the place for you!
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This listing is sourced directly from Selene Diligence's careers page and normalized into a canonical job model.