Jetblue Airways Corporation
Supervisor Hospitality Training
Orlando, Orange County
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Green-card filing pattern in this occupation
Green-card follow-through: 64%
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About the role
- Additionally, the team is responsible for development of facilitators directly on the hospitality team and other JetBlue University (JBU) teams.
- Stays current on educational and hospitality industry trends and works to update and improve professional and business knowledge, skills and attitude
Responsibilities
- This supervisor will ensure quality and timely delivery of all programs and provide supervisory support for effective facilitation and exceptional delivery of behavioral-based hospitality training both in the classroom and in the operation.
- This individual will build and maintain solid, positive relationships with internal operational crewleaders and crewmembers and external business partners.
- Develop and lead a cross-functional team in organizing, prioritizing and scheduling work assignments to ensure optimum product development, delivery and effective project management
- Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Manage budget as it applies to the classroom environment
Requirements
- Generally not required, or up to 10 pounds occasionally, 50 pounds occasionally (Medium)
Nice to have
- Ensures quality of product delivery through classroom and field observations
- serves as a resource to staff in the resolution of complex problems
- Assists in the recruitment of new facilitators
- Works with other JBU supervisors and instructors to ensure consistency amongst hospitality training programs, processes, and products
- Evaluates the role of the team by continuously assessing contributions and actively seeking other opportunities to expand and grow
- Other duties as assigned
- Three (3) years of training experience
- One (1) year of experience leading a team or projects
Skills
- Demonstrated customer service skills/behaviors and is considered a positive role model
- Strong administrative, prioritization, interpersonal and organizational skills
- Excellent verbal and written communication skills
Visa & Work Authorization
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
This listing is sourced directly from Jetblue Airways Corporation's careers page and normalized into a canonical job model.